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How we handle your account, data and payments legally

When you open an account with abc138, your data, wallet and gameplay history are protected under clear legal terms.

Account security verified at loginData retention and deletion requests supportedIndonesia-region compliance where local law permitsSupport available across multiple channels
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abc138 How we handle your account, data and payments legally
REACH OUR LEGAL TEAM

How to contact us about policy, data or account concerns

Your questions about our legal terms, data handling, account access or any privacy concern matter to us. We offer multiple ways to contact support so you can reach us in the way that works best for you. Response times are consistent across all channels, and we keep records of every inquiry to track resolution.

Team online

Live Chat Support

Open the chat window inside your account lobby or on this site. Our team responds during regional support hours; wait times are typically under 2 minutes during peak hours.

Email Inquiry

Send your question to our legal and compliance team; we respond within 24 hours with acknowledgment and a timeline for full resolution of data or account-access requests.

Account Settings

Log into abc138, go to Account > Settings > Legal & Data. From there, you can request your account data, ask about retention, or submit a formal policy question directly to our team.

DATA AND SECURITY

How we protect your information and respect your account

We encrypt all transactions using industry-standard protocols. Your payment details are never stored on our servers; each deposit and withdrawal is verified through your chosen method (DANA, OVO, GoPay, QRIS).

Encryption & Payment Security

All deposits and withdrawals pass through encrypted channels. Your bank or digital wallet never shares your full account number with us; we receive only a verified transaction confirmation.

Data Retention Policy

We keep your account, transaction history and login data for as long as your account is active. Inactive accounts may have certain data archived after 24 months of no activity; you can request restoration.

Cookie & Tracking Transparency

We use session cookies to keep you logged in and functional cookies to prevent fraud and improve app speed. Analytics cookies track gameplay patterns only to spot account compromise. You can turn off non-essential cookies in your browser anytime.

Your Right to Data Access

Request a full report of your account data — deposits, withdrawals, login history, game activity — in any of our supported formats (PDF, CSV, JSON) within 10 business days.

Account Deletion & Correction

You can correct your profile details (email, phone, payment method) immediately from Settings. To delete your account entirely, contact support; we process deletions within 30 days and remove your personal data.

Fraud Detection & Verification

Our system flags unusual login locations, large withdrawals or rapid account changes. We may request additional verification — a second factor via SMS or email — to keep your account safe. This does not delay legitimate withdrawals.

Frequently asked questions about your account and data

Below are the legal and account-access questions we hear most often from players in Indonesia. Each answer covers your actual rights, how our process works, and what to do if you need help.

Yes. Log into your account, go to Settings > Legal & Data, and select 'Request My Data'. We'll compile your full record — deposits, withdrawals, logins, game history, preferences — and send it to your registered email within 10 business days in a format you choose.

Your account and balance remain yours indefinitely. After 24 months of no login, we may archive certain inactive-player data for storage, but your funds stay in your wallet. Log back in anytime to restore full access to your account and play.

We retain active-account transaction records for as long as you play with us. After account closure, we keep records for 7 years for regulatory and dispute-resolution purposes. We do not share this data with third parties without your consent, where local law permits.

Your DANA, OVO, GoPay or QRIS payment details never pass through our servers. When you deposit, you authenticate directly with your wallet or bank app. We receive only a transaction confirmation, not your account credentials. All transfers are encrypted end-to-end.

Yes. Contact our support team via live chat or email and request account deletion. We will close your account within 5 business days and begin removing your personal data within 30 days. Some records may be kept for legal compliance, but your gameplay data and contact information will be erased.

Contact us immediately via live chat or email with details of the suspicious activity. We will secure your account, review login history with you, and verify your identity. If unauthorized withdrawals occurred, we investigate and work with your bank or wallet provider to reverse them where possible.

Yes, we use cookies to keep you logged in, prevent fraud, and improve app performance. Essential cookies cannot be disabled, but you can turn off analytics and marketing cookies in your browser settings or from your account privacy dashboard without losing access to the lobby.

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